David's Diary: Friday, May 3, 2002
Boat Work In Palma, Spain
Yacht Center Palma
We have spent much of our time in Palma trying to get a variety of small boat projects completed. Many of these are warrantee items that we have been working directly with Jeanneau and their local dealer Nautic LG to complete. At the same time we have been adding to our spare parts and safety inventory and we have been using the local yacht chandlery, Yacht Center Palma, to provide us with many items for Dragonsinger.
Having spent twenty years in business, I know what a difference it makes to get great customer service. Satisfied customers spend more and refer more business. Peter and all of the people at Yacht Center Palma have gone out of their way to help us. Not only do they speak fluently in Castilian Spanish, German, and English, they truly go out of their way to help you and solve your problem. Having struggled to get good service in Barcelona and finding no well-stocked chandleries during our travels down the mainland Spanish coast, we have taken full advantage of Yacht Center Palma while we have been here. Whether in Canada or in Europe, some things really do stay the same.